QUESTION: I have upgraded my system to a newer version of Windows. I left my Lava Card in the system during the upgrade. Now in Device Manager my card is showing up in Other Devices as PCI Parallel Card or PCI Serial Card. The peripheral attached to it (modem, printer, Zip drive) won't work. What do I do now? ANSWER: During the installation of the upgrade, Windows was looking for the drivers on the Windows upgrade CD. The card's drivers are not located on the CD so the installation routine couldn't install the card properly. The following procedure will reinstall the card properly: 1) Go to Device Manager by right-clicking on My Computer from the Desktop and entering Properties. Then click the Device Manager tab. 2) In Device Manager remove the PCI Parallel Card or PCI Serial Card with the exclamation (!) mark by clicking it and hitting delete on the keyboard. 3) Close all open windows and reboot the system by using Start|Restart. 4) Upon booting into Windows the New Hardware Found wizard will appear. Direct this wizard to the Lava Installation diskette, following the procedure described in the Lava Installation manual for installing the card in Windows.